With Ankido & Genesys, customers benefit from transparent pricing with no hidden fees, providing greater cost predictability and confidence in their investment. Compared with competing solutions that may introduce additional or less-visible charges, Genesys offers a clearer commercial structure and better visibility into the overall cost of the solution.
No Hidden Fees ..
Experience the power of Genesys Cloud CX.
Transform every customer interaction with AI-driven, omnichannel engagement.
Try Genesys today and elevate your customer experience.
One Platform with All Your CX Capabilities.
1st Contact Center
Genesys is recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). Trusted by organizations worldwide to deliver AI-powered, cloud-native customer experience solutions. Consistently recognized for its vision, innovation, and ability to execute.
Customer Engagement
Omnichannel Routing (Voice, Email, Chat, SMS, Social Media, WhatsApp) Intelligent Call Routing IVR & Self-Service AI Voice Bots & Chatbots Callback Management Skills-Based Routing Queue Management Customer Journey Tracking
Agent Experience
Unified Agent Desktop Knowledge Management Agent Assist (AI-powered) Screen Pop CRM Integration Co-browsing & Screen Sharing Internal Collaboration Workforce Engagement
AI & Automation
Predictive Routing Conversational AI AI Summarization Speech & Text Analytics Sentiment Analysis Intent Detection Automated Quality Evaluation Next Best Action
Workforce Engagement Management
Workforce Management (WFM) Quality Management (QM) Call Recording Performance Management Coaching & E-learning Gamification Employee Performance Dashboards
Analytics & Reporting
Real-Time Dashboards Historical Reporting Custom Reports KPI Monitoring Customer Satisfaction (CSAT) NPS Integration Business Intelligence Integration
Outbound Engagement
Predictive Dialer Preview Dialing Progressive Dialing Campaign Management Outbound SMS & Email Campaigns
Security & Compliance
Role-Based Access Control (RBAC) Multi-Factor Authentication (MFA) Data Encryption PCI-DSS Support GDPR Compliance Audit Logs High Availability & Disaster Recovery
Integration & APIs
REST APIs Webhooks Salesforce Integration Microsoft Dynamics 365 Integration SAP Integration ServiceNow Integration Microsoft Teams Integration Open SDK & AppFoundry Marketplace
No upfront infrastructure investment
Ankido with Genesys is delivered as a fully cloud-based Contact Center as a Service (CCaaS) platform, eliminating the need for customers to invest in on-premises contact center infrastructure. There is no requirement to purchase or maintain servers, telephony hardware, storage, or other core infrastructure. Genesys manages the underlying platform infrastructure, including availability, scalability, upgrades, and platform maintenance. Customers can scale their contact center capacity based on business requirements without significant upfront capital expenditure.
Experience the power of Genesys Cloud CX.
Transform every customer interaction with AI-driven, omnichannel engagement.
Try Genesys today and elevate your customer experience.
Leader in Gartner — 11th consecutive year
Journey-Based Orchestration enables organizations to design, manage, and optimize customer journeys across multiple touchpoints and channels. It uses real-time customer context, behavior, interaction history, and intent to determine the next best action or experience. The platform can dynamically move customers between self-service, AI-powered interactions, and live agents based on their needs.
AI Routing Across All Channels
AI-powered routing intelligently analyzes customer interactions across voice and digital channels to determine the most appropriate destination. It identifies customer intent, context, sentiment, and interaction history in real time. The platform matches each interaction with the best-qualified agent based on skills, availability, language, and expertise. It can also determine whether the interaction should be handled by an AI-powered self-service experience or a live agent.
Speech & Text Analytics
Advanced analytics that automatically analyzes voice conversations and digital interactions to extract actionable insights from every customer interaction.
It uses speech-to-text and natural language processing to understand conversations across voice, chat, messaging, and other digital channels.
The solution identifies customer intent, sentiment, keywords, topics, and emerging trends in real time or through post-interaction analysis.
Core Functions of Ankido Contact Centers
Omnichannel Routing
AI-Powered Agent Assistance
Call Recording & Quality Management
IVR & Self-Service Automation
Workforce Management
Customer Journey Analytics
CRM & API Integration
Cloud or Hybrid Deployment
Speech & Text Analytics
Agent Performance & Quality Management
Real-Time Monitoring
Fixable Billing Options
Ankido, Powered by Genesys Questions and Answers ..
Why choose Ankido for Genesys?
Ankido is Iraq’s only Genesys Premier Partner, providing certified expertise, local implementation, technical support, consulting, and managed services to ensure successful customer experience transformation.
Can Genesys integrate with existing business applications?
Yes. Genesys integrates with CRM, ERP, Microsoft Teams, Salesforce, ServiceNow, SAP, Microsoft Dynamics 365, and many other third-party applications through APIs and pre-built connectors.
Is Genesys Cloud secure?
Yes. Genesys provides enterprise-grade security with encryption, role-based access control, compliance certifications, and high availability to ensure secure customer interactions.
Is Genesys suitable for small and medium-sized businesses?
Yes. Genesys offers scalable solutions for SMBs as well as large enterprises, allowing organizations to grow without changing platforms.
Can Genesys be deployed on-premises?
Yes. Genesys offers both on-premises and cloud-based deployment options. Organizations can choose the deployment model that best fits their business, security, and regulatory requirements.
Two Deployment Options:
Genesys Engage – Available as On-Premises, Private Cloud, or Hybrid.
Genesys Cloud CX – A cloud-native (SaaS) platform hosted by Genesys and not available as an on-premises deployment.
Can Ankido provide cost-effective Genesys solutions?
Ankido offers customized packages tailored to meet each customer’s unique business requirements.
Can I migrate from the current non-Genesys environemt to Genesys?
Yes, Ankido can support you to migrate from the existing environemt to Genesys cloud.
How can I request a demo?
Please fill the form to contact Ankido to schedule a personalized demonstration and discover how Genesys Cloud CX can transform your customer experience and contact center operations.
We provide the service to:
Government &
Public Sector
SMEs
Large Enterprises
Genesys Cloud CX is designed for organizations across many industries, but these are its primary target sectors:
Government &
Public Sector
Banking
Telecommuncation
Automotiuve
Healthcare
Oil & Gas
Retail & E-Commerce
FMCG (Fast-Moving Consumer Goods)
Travel & Hospitality
Real Estate
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