• Empower your services ..

    Powering Iraq’s Digital Future with End-to-End ICT Solutions

    Providing seamless integration across connectivity, cloud, and cybersecurity, we empower businesses and government entities to operate smarter, faster, and more securely. Backed by local expertise and global standards, our solutions support Iraq’s nationwide digital transformation.

  • Accelerating The Digital Transformation

    Accelerating Digital Transformation Across Iraq with Smart IOT Solutions

    We empower government and enterprise sectors with secure, high-performance connectivity, enabling seamless communication, cloud adoption, and data-driven decision-making.

  • Enabling Growth

    Enabling Growth Through Future-Ready Technology

    We deliver resilient and scalable infrastructure designed to meet tomorrow’s challenges, empowering organizations with cutting-edge cloud services, advanced security, and intelligent connectivity.

  • Case Management — Track, Resolve, and Deliver with Confidence

    Case Management — Track, Resolve, and Deliver with Confidence

    Ankido’s Case Management Solution helps organizations manage customer requests, service issues, internal tasks, and support tickets from start to finish — all in one centralized platform. With automated workflows, case prioritization, real-time tracking, and full visibility into status and ownership, Ankido ensures your teams can handle every case efficiently.

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From Request to Resolution — Manage Every Case with Precision

Ankido’s Case Management Solution gives your organization the tools to take full control of every request, incident, or service case — from initiation to closure. With intelligent routing, automated SLAs, and real-time visibility, your teams can collaborate more effectively, respond faster, and deliver consistent outcomes. Whether it’s internal operations or external customer service, Ankido ensures nothing falls through the cracks.

Workflow automation
0 %
Operations Enhancements
0 %
Reduction in response time
0 %

Core Functions of Ankido Case Management Solution

Case Intake & Ticketing

Automated Workflow Routing

SLA Tracking & Escalation

Status Updates & Case Lifecycle Management

Knowledge Base Integration

Multi-Channel Support

Collaboration Tools

Audit Logs & History

Reports & Dashboards

Customer Portal (Optional)

Real-Time Monitoring

Fixable Billing Options

Case Management Solution Key features ..

Fully Integrated with ERP

Sync customer data, sales orders, invoices, and support across platforms.

Tailor CRM stages, forms, and processes to match your unique business flow.

Secure sensitive customer data with user-level permissions.

Engage customers via email, SMS, phone, or chat from within the CRM.

Prioritize high-potential leads using behavioral and demographic insights.

Collect CSAT or NPS scores directly after interactions or deals.

Easily connect with marketing tools, social media, call centers, and more.

Trigger tasks, notifications, or emails based on customer actions or deal progress.

Organize your database with smart filters, custom groups, and tags.

Stay on top of every lead, renewal, or service issue with built-in notifications.

We provide the service to:

Government Entities and Key Accounts

SMEs

Large Enterprises

If you

want to personalize support and increase customer retention → Then Ankido CRM helps you understand each client’s journey and needs.
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Baghdad, Iraq.

Ankido is a leading provider of advanced ICT and digital solutions, empowering businesses across the Middle East with innovative technologies.

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