• Empower your services ..

    Powering Iraq’s Digital Future with End-to-End ICT Solutions

    Providing seamless integration across connectivity, cloud, and cybersecurity, we empower businesses and government entities to operate smarter, faster, and more securely. Backed by local expertise and global standards, our solutions support Iraq’s nationwide digital transformation.

  • Accelerating The Digital Transformation

    Accelerating Digital Transformation Across Iraq with Smart IOT Solutions

    We empower government and enterprise sectors with secure, high-performance connectivity, enabling seamless communication, cloud adoption, and data-driven decision-making.

  • Enabling Growth

    Enabling Growth Through Future-Ready Technology

    We deliver resilient and scalable infrastructure designed to meet tomorrow’s challenges, empowering organizations with cutting-edge cloud services, advanced security, and intelligent connectivity.

  • Ankido’s Contact Center Solutions

    Ankido’s Contact Center Solutions

    Ankido’s Contact Center Solutions empower organizations to deliver exceptional customer experiences across voice, chat, email, social, and more — all from a single AI-powered platform. With real-time routing, workforce optimization, and advanced analytics, Genesys helps you connect with your customers efficiently and personally.

    Read More
  • Ankido CC Powered by Genesys

    Ankido CC Powered by Genesys

    Ankido’s Genesys-powered Contact Center Solutions help organizations deliver seamless, personalized customer experiences across every touchpoint — voice, chat, email, social, and more. Designed to adapt to your business needs, the platform uses AI, automation, and real-time analytics to boost agent efficiency and customer satisfaction. Whether you’re modernizing legacy systems or building a cloud-first CX strategy.

    Read More

Contact Center Solutions — Redefining Customer Experience

Ankido’s Contact Center Solutions, powered by Genesys, enable businesses to transform their customer service into a strategic advantage. By unifying all communication channels into a single intelligent platform, you can reduce wait times, empower agents, and deliver faster, more personalized support. With AI-driven automation, real-time reporting, and seamless CRM integration, Ankido helps you build lasting customer relationships while improving operational efficiency.

Reduction in TCO
0 %
First-response resolution
0 %
Reduction in abandoned call rates
0 %

Core Functions of Ankido Contact Centers

Omnichannel Routing

AI-Powered Agent Assistance

Call Recording & Quality Management

IVR & Self-Service Automation

Workforce Management

Customer Journey Analytics

CRM & API Integration

Cloud or Hybrid Deployment

Speech & Text Analytics

Agent Performance & Quality Management

Real-Time Monitoring

Fixable Billing Options

Contact Center Solution Key features ..

Unified Agent Desktop

Give agents full visibility and control across all customer channels.

Power intelligent bots that understand intent and guide conversations accurately.

Track agent performance, queue metrics, and service levels in real time.

Automatically connect customers to the right agent based on skill, language, or priority.

Analyze customer tone and keywords to improve quality and compliance.

Automate follow-ups, surveys, and sales outreach across voice and digital.

Built-in redundancy ensures your contact center remains available 24/7.

Adheres to global standards like PCI-DSS, GDPR, and ISO certifications.

We provide the service to:

Government Entities and Key Accounts

SMEs

Large Enterprises

Join our growing network of valued clients

SC
FX-removebg-preview
nw-removebg-preview(2)

If you

have agent performance and service quality are inconsistent, → Then real-time coaching, analytics, and WFM tools will help you optimize every.
Just Click Here

Start a Conversation with Our Experts Now

Join the AI revolution. Contact us today to learn how we can help you unlock the full potential of AI for your business

A 45-minute session will provide:

  • AI Strategy Insights
  • Challenge Identification
  • Challenge Identification
  • Expert Guidance
  • Personalized Recommendations
Our Services
Our Contacts
Linedin Page
[email protected]
Baghdad, Iraq.

Ankido is a leading provider of advanced ICT and digital solutions, empowering businesses across the Middle East with innovative technologies.

Linkedin Instagram Facebook
© 2025 — Copyright. All Rights reserved