Providing seamless integration across connectivity, cloud, and cybersecurity, we empower businesses and government entities to operate smarter, faster, and more securely. Backed by local expertise and global standards, our solutions support Iraq’s nationwide digital transformation.
We empower government and enterprise sectors with secure, high-performance connectivity, enabling seamless communication, cloud adoption, and data-driven decision-making.
We deliver resilient and scalable infrastructure designed to meet tomorrow’s challenges, empowering organizations with cutting-edge cloud services, advanced security, and intelligent connectivity.
Ankido’s Case Management Solution helps organizations manage customer requests, service issues, internal tasks, and support tickets from start to finish — all in one centralized platform. With automated workflows, case prioritization, real-time tracking, and full visibility into status and ownership, Ankido ensures your teams can handle every case efficiently.
Ankido’s Case Management Solution gives your organization the tools to take full control of every request, incident, or service case — from initiation to closure. With intelligent routing, automated SLAs, and real-time visibility, your teams can collaborate more effectively, respond faster, and deliver consistent outcomes. Whether it’s internal operations or external customer service, Ankido ensures nothing falls through the cracks.
Case Intake & Ticketing
Automated Workflow Routing
SLA Tracking & Escalation
Status Updates & Case Lifecycle Management
Knowledge Base Integration
Multi-Channel Support
Collaboration Tools
Audit Logs & History
Reports & Dashboards
Customer Portal (Optional)
Real-Time Monitoring
Fixable Billing Options
Sync customer data, sales orders, invoices, and support across platforms.
Tailor CRM stages, forms, and processes to match your unique business flow.
Secure sensitive customer data with user-level permissions.
Engage customers via email, SMS, phone, or chat from within the CRM.
Prioritize high-potential leads using behavioral and demographic insights.
Collect CSAT or NPS scores directly after interactions or deals.
Easily connect with marketing tools, social media, call centers, and more.
Trigger tasks, notifications, or emails based on customer actions or deal progress.
Organize your database with smart filters, custom groups, and tags.
Stay on top of every lead, renewal, or service issue with built-in notifications.
Government Entities and Key Accounts
SMEs
Large Enterprises
Ankido is a leading provider of advanced ICT and digital solutions, empowering businesses across the Middle East with innovative technologies.